Frequently asked questions
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Where can physical goods be shipped overseas?
Yes, you can ask customer service for consultation first
What documents should I prepare to apply for ITIN?
You need to prepare the delivery address, passport, etc. Please ask customer service for details
How to pay with Jiekou Pay or LINE Pay
On the payment page, select "Taiwan users are recommended to choose Jiekou Pay. Please click this option and contact customer service" or select "If you want to use LINE Pay, please click me" and then get the payment link from customer service. Please note that Jiekou Pay currently only supports Taiwanese credit cards and customers with Jiekou Pay accounts.
How long does it take for customer service to reply?
Contact us and we will reply within 24 hours
How long does it take for physical goods to be shipped?
1-2 working days for goods in stock, 1-2 weeks for goods out of stock or transferred goods